IT OPERATION MANAGEMENT
SMALL & MEDIUM ENTERPRISE
Symphony SUMMIT rapidly disrupted the Indian IT operations market in the past four years with 200+ customers including some large client acquisitions and domain leadership in some verticals like Auto, BFSI, Consulting, Airlines, etc. There’s no doubt that Symphony SUMMIT is a preferred choice for CIOs because the company helped dramatically reduce the cost and complexity of managing IT operations while improving predictability and control.
Symphony SUMMIT is a cloud based modular IT Operations Management Platform that unifies key processes across Service Management, Asset Management, and Availability Management with intelligent features in an easy to deploy, easy to use solution. The company’s latest offering ‘AI-enabled Systems of Intelligence’ is designed to take IT and business to greater levels of speed, responsiveness, and productivity. Customers have new expectations around the speed and quality of interactions and SUMMIT’s AI powered solution can power the IT Service Desk and transform the way routine tasks are performed. For example, employees can converse with SUMMIT solution using natural language via chat or voice interfaces and receive personalised and intelligent responses. Leveraging sophisticated NLP technology the solution can understand the intent of the issue and the context in which the intent was expressed. It uses machine reasoning based techniques to determine the next best course of action.
Symphony SUMMIT is ITIL certified for 12 processes. Some of our leading customers include KPMG, Deloitte, PWC, EY, Maruti Suzuki, State Bank of India, Tata Technologies, Kotak Securities, Marico, Toyota, Aditya Birla Group, Indigo, and Jet Airways. Find more details of Symphony SUMMIT here.