Enjay IT Solutions Ltd

Enjay IT Solutions Ltd

Enjay is first Indian CRM solution made out and out for Indian Businesses. Enjay’s CRM solution comprises of a robust and scalable Cloud CRM. Enjay’s Fusion CRM along Enjay’s Telephony solution called Synapse, and three Mobile Apps makes a very killer combination.

Enjay’s Fusion CRM is capable of handling Marketing, Sales and service management. It is scalable to handle two-person team or a 60,000 people team. It’s customisable enough to manage any complex Business Process.

Indian CRM for Indian Business

Indian market is entirely different. How can a software which developed for US/EU market be relevant for Indian companies? Indian Managers believe in optimum utilisation of resources and getting maximum results. In India, no one loves data entry. So we developed a platform which works with minimum data entry. Also, the dashboards and workflows designed for Indian Mindset.

Think Global Act local  is our Mantra

Enjay Fusion CRM

A Cloud-based CRM solution

Enjay Synapse Telephony

Enjay Synapse is a complete Telephony solution with Call Center capabilities. It includes basic features like CTI, IVRS, Call recording, ACD and predictive dialling.  But our Clients love the more advanced features like CRM integration or its capability to integrate with other software Platforms. More than 350 clients across the globe are using Enjay Synapse solution to power their contact centre. More than 75% of these installations are integrated with a CRM.

Enjay Mobile CRM Solutions

The entire world is moving towards Mobile. How can Customer Service be left behind? Enjay had integrated 3 Mobile apps with CRM.

Enjay Latitude: Enjay latitude enables your Sales and Service Teams to be more efficient more informed. Latitude also helps to reduce data entry drastically by capturing most of the information automatically.

Enjay Longitude: Enjay Longitude is for your customers. It helps your customers to interact with your team (your CRM). It enables your customers to create/track tickets. They can also request a call-back. Combine CRM+Latitude+Longitude and we can have geo-intelligence based Customer service. System will detect from which location the ticket is raised and based on customer location it is assigned to respective Service Agent.

Enjay Synapse Mobile: Synapse Mobile is a Mobile based call centre solution. Synapse Mobile is an Android App which acts like a call centre device. All facilities like Call logging, Call popup, Click to dial and predictive dialling. No fixed capital cost just pay monthly subscription and your Call Centre is up.

Ready for Enterprise.

After an initial focus on SME segment, once the solution was ready for Enterprise we included Enterprise customers also. We already have more than few clients who have a huge user base and very complex requirements.  A couple of them in Financial Sector and Real Estate Businesses. The Key to Enterprise solutions is the capability of the solution to integrate with other Software Platforms.

Fortunately, Enjay’s Fusion CRM platform has a very robust set of APIs which helps us integrate the solution with any other platform (e.g., SAP, dot.net, MS-SQL, Oracle, etc.)

Quote by Limesh Parekh. CEO, Enjay IT Solutions Ltd.

Red Carpet Night.

“The Event was one of the best events that I have witnessed with the gathering of more than 200 leading CIOs and solution providers under on banner. I am sure that it is one of the best ITC events of India.”

How we are planning to integrate CIO Choice Awards into our Sales and Marketing Strategy.

“Firstly, entire Team Enjay feels jubilant to receive this award. It will surely add lots of mileage to our branding and visibility. We plan to include the coveted CIO Choice Logo on all our communications. We have already started to communicate with CIOs and CXOs and shared this good news.”