ServiceNow – Artificial Intelligence (AI)

ServiceNow

About Us

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

By digitizing and automating siloed processes, we dramatically improve experiences for those who work for you and those who work with you. We offer a platform for a fast‑changing world, built to optimize processes, make work more intuitive, and create new value.

85% of the Fortune 500® have modernized their technology with us.

Our values guide us to always do the right thing in our ambition to be the defining enterprise software company of the 21st century.

About Solution

We leverage AI to enhance our Now Platform through a collection of capabilities referred to as ‘Now Intelligence’. These AI-powered features aim to optimize service delivery and decision-making within organizations.

Here are some key areas:

  • IT Service Management (ITSM):
    • Virtual Agents: AI-powered chatbots provide quick and efficient customer support and self-service options for common IT issues.
    • Predictive Intelligence: Identifies patterns to proactively address potential IT problems and reduce outages.
  • Customer Service Management (CSM):
    • Intelligence Search: Delivers relevant information to agents and customers, improving resolution time and self-service capabilities.
    • Agent Assist: Offers real-time guidance and knowledge recommendations to customer service agents.
  • Employee Workflows:
    • NLP (Natural Language Processing): Helps employees interact with systems in a more natural way, understanding their intent and surfacing relevant information.
  • Security Operations:
    • Security Incident Response: Automates security incident response tasks and suggests remediation steps, accelerating threat resolution.


Our AI Solutions at Work

The integration of AI into the Now Platform aims to:

  • Speed Up Processes: Automates tasks and provides self-service options, freeing up time for higher-value work.
  • Improve Service Delivery: Enhances the customer and employee experience through proactive support and intelligent solutions.
  • Enable Data-Driven Decisions: Provides actionable insights into operations, empowering better decision-making processes.


Company Address:

ServiceNow
6th Floor, The Fairway Business Park,
Domlur, Bengaluru, Karnataka 560071

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