Freshworks Technologies

Freshservice – Modernizing IT Service Management for the AI Era

As enterprises accelerate their digital transformation journeys, IT teams are under increasing pressure to deliver faster services, maintain resilient infrastructure, and create seamless employee experiences. However, many organisations still rely on legacy IT service management platforms that introduce complexity, fragmented workflows, and limited visibility. Freshservice, from Freshworks Inc, is designed to address these challenges with a modern, AI-powered approach to enterprise service management.

Freshservice is a unified platform that brings together IT service management, IT operations management, IT asset management, and enterprise service management into a single system of record. By connecting service workflows, operational data, and asset intelligence on one platform, Freshservice enables organisations to simplify operations, improve transparency, and deliver consistent service experiences across the enterprise.

At the core of the platform is Freddy AI, Freshworks’ native AI engine embedded across service workflows. Freddy AI powers intelligent self-service, supports agents with contextual recommendations, and provides insights that help IT teams resolve issues faster and proactively identify operational trends. This enables organisations to automate routine tasks and shift from reactive support to proactive service delivery.

Beyond IT, Freshservice enables enterprise-wide service delivery, allowing departments such as HR, finance, and facilities to automate workflows and streamline internal services on the same platform. Designed for rapid deployment and ease of use, Freshservice delivers enterprise-grade capabilities without the complexity traditionally associated with legacy systems.

Today, trusted by more than 18,000 organisations worldwide, Freshservice empowers IT leaders to simplify operations, harness the power of AI, and deliver modern service experiences across the enterprise.

To explore further, click here:

(https://www.freshworks.com/demo/?utm_source=event&utm_medium=event&utm_campaign=FY26Q1-EVT_FLD-FService-IND-NApp-FM-CIO_Choice)